The situation that we went through during the last few month was extremely hard, maybe especially for business owners. Depending on where you live, you may have faced very restrictive lockdowns and the impossibility of opening your physical business.
With the curve rising again in some countries, the constant threat of another confinement, a future where a mix between lockdown time and normal time doesn’t seems that weird, we need to be ready for what may come next.
As a business leader, you have to be ready to face uncertainty in the reopening after lockdown, you have to ready to react fast, change fast and ensure the safety of your clients in every step you take is crucial to ensure success.
For more information or private session please contact us:
1) Know your sector- Iit is extremely important that you know the specific normative of your sector. Here we are presenting some advice, but in case of doubt, you should talk with your advisors in prevention of occupational hazards.
You should make sure you are familiar with the effects of the latest pandemic on the sector in which your business operates.
You should be familiar with the difficulties, statistics, future prospects and financial situation.
2) Protect yourself and your people: Adopt a people-first mentality regarding safety. In order to do so, motivate yourself and your employees, invest in specific training and create physical barriers (such as screens) that can protect in both ways (employees and consumers).
Control the entrance: the moment that people enter in your business is crucial. Ensure that everything is safe and make a memorable experience out of it. To do so, you may consider to deploy an appointment-only program and a capacity limit.
The “COVID-19 Free space” does not exist: At least, not for now. Be extremely careful, not only with your business, but also with the type of claims that you do. The feeling of false security can be very bad in terms of future behaviour.
3) Restruct your working procedure – It is very important to create an order for employees in the work procedures and routines. It is important to generate new insights with them about the work environment and ways of working so that we can produce a new work comfort that is appropriate for a new period.
4) Apply design thinking principles to your business: Empathise, imagine a customer journey and the drawbacks that they may face or think about people with functional diversity.
Design thinking will help us better target and answer the needs of customers who need the service of our business Control your gates Not every task needs to get into work. Think about the value attached to all first.
Created rapid mechanisms for prioritizing task logs and streamed fast-paced tasks appropriate for a period of uncertainty.
Make sure the gates allow for relatively small tasks that if we have to change direction it will be easy for us to stop and start something different.
This does not mean that you do not deal with the big stones, it does mean that you develop agility in making decisions and execution about the things that need to be produced.
5) Establish ‘learning organization’ infrastructure fast –
Be a constant learning organization. The ability and willingness to learn will be a key factor to navigate at this time. Being curious and determined to understand how things around you work and what potential they have.
Set retrospectives sessions, frequent and short feedback loops cross the organization.
Make sure to keep the communication of different disciplines frequent and open between them.
6) Be ready to anticipate to change- don’t take the luxury of sitting and see what happens. As a leader, your responsibility is also related to being the one reading the context and having an eye on what’s going to happen next. When making plans, try to uncover the hidden assumptions in the plan and talk about what you will do if they do not actually realize. Is the market really going to stay the same? Are customers really going to behave that way? etc. collect real feedback all the time from all organization levels
7) Set the infrastructure of fast and efficient production line
8) Establish an antifragile mindset in your organization- antifragility is the property of increasing capabilities to thrive as a result of shock, attacks or failures. Embracing an antifragile mindset, where we not only “bounce back” after a negative event, but we also get reinforced, is key in this volatile reality we’re living in. Be ready to thrive in ever-changing scenarios and avoid risks that, if lost, would obliterate you completely.
9) Be a grounded optimist- anticipate the best but ground your thoughts in reality in a healthy way. Take your emotions and reformulate them into actionable thoughts that lead you to realistic solutions.
Of course all the tips and tricks that we reviewed here are not an “one size fits all” formula. But definitely can help you, as a business leader, to thrive in this post-lockdown times.