IT units that provide services to the delivery organization and to the rest organization, such as, production support, internal support, security, monitoring , NOC, infrastructure , DevOps and many more maintenance and
These units , among many other, has few major challenges :
1
Provide fast , quality, and efficient of service.
These units live in a dynamic and changing environment. Employees and managers of the unit deal with unexpected assignments, maintenance of equipment and prevention and are required to meet high service and quality indicators.
2
Integrate services into the delivery units which pose dramatic methodological, mindset, structure, and management challenges either to the delivery units or to the IT professional units.
3
Changing and disruptive technology adoption
1
Provide fast , quality, and efficient of service.
These units live in a dynamic and changing environment. Employees and managers of the unit deal with unexpected assignments, maintenance of equipment and prevention and are required to meet high service and quality indicators.
2
Integrate services into the delivery units which pose dramatic methodological, mindset, structure, and management challenges either to the delivery units or to the IT professional units.
3
Changing and disruptive technology adoption
The agile method addresses the ability to be flexible, meet the needs of internal and external customers quickly, prioritize tasks and manage resources and integration effectively.
