Agile in operation services
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Agility is not just a matter of software development efficiency and speed . Agility is a set of principles and values that allow for flexibility, efficiency, rapid change, rapid response, and high quality.
In such a changing and complex world, we need also a fast , quality and flexible services units.
Operation Service units supports the organization activities to enable the organization to generate value. Such units, too, face a dynamic, changing, and complex environment. They too need a proper solution to keep up with the pace that the business environment demands.
Operation Service units must adopt tools and methods in order to provide fast, quality, flexible, efficient service at reasonable and proportionate operating costs. These organizations should also be able to feedback the organization regarding their needs for increased efficiency and service.