The design experts at HPI Stanford present a model where first of all you focus on empathizing with your user needs and then focus on defining what problems they have to focus on, and after that, you enter in a cluster of ideation, making things tangible (aka prototyping) and then validating your first prototypes with testing with real users in controlled environments.
[contact-form-7 id=”36838″ title=”טופס בבלוג ששולח PDF – 3 ways to think about design thinking”]